Delete your Lore data

How to request deletion of your account and data in the app “Lore - 知識ノート” by ProtoductAI Inc. (ProtoductAI株式会社).

In the app

1. Open Lore and go to Settings (or the menu at the top right of the purchase screen).
2. Tap “Delete account” and confirm with “Delete Lore data”.

Once the request is accepted, access stops, your data is deleted in stages, and you are signed out on this device.

Without the app

Email support@protoductai.com with the subject “Delete my Lore data”. To confirm it is you, send it from the email address you use to sign in to Lore. We verify the request, delete your data and let you know by email when it is done.

What is deleted

• Articles, images, sources, tags and quizzes
• Learning records (read and favorite status, answers and study sessions)
• Notification settings and destinations

What is kept, and for how long

• The account you sign in with (your authentication account) is not deleted, because other ProtoductAI apps use it too. Contact us at the address above if you want it deleted.
• Deletion records are kept for 31 days so that restores from backups do not bring deleted data back, then erased. Backups for incident recovery are kept for up to 30 days.
• Purchase records may remain with Google, Apple and RevenueCat for accounting and fraud prevention, and usage analytics events may remain with PostHog. Contact us if you want them deleted.

Deleting your data does not cancel your Google Play or App Store subscription. On Google Play, cancel it in “Payments & subscriptions”. To remove the AI connection, disconnect Lore in your AI app (such as ChatGPT or Claude).

See the Privacy Policy for details.